Of patients, clients, customers and the student experience

by reestheskin on 02/01/2018

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Like all good business people, he often knew better than the client what they needed. He once told The Guardian: “I look at the whole body and the face. You must not necessarily cut what the client wants. Often when clients think they’re looking at the hair, they’re actually admiring how stunning the model looks.

Toni Mascolo, hairdresser and entrepreneur, 1942-2017